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Tourism industry is a labor-intensive and generally service-produced industry. For this reason, the human
factor plays a very important role in the profitability of tourism enterprises. Businesses can achieve their goals and
objectives only with the success of their employees. Employees, on the other hand, can be productive in
organizations that they trust and provide a high level of satisfaction. This study aims to determine whether the
organizational trust levels of employees working in hotel businesses differ according to demographic
characteristics. For this purpose, a survey work was conducted on 320 people working in 4-star hotel enterprises
operating in Elazığ and Tunceli province. The sample consists of 145 randomly selected hotel employees
representing the universe. Research data collected by the survey technique were analyzed through statistical
package programs. The data were analyzed with percentage collected with information form and organizational
trust scale, independent sample t-test and one-way analysis of variance (ANOVA) tests. In the study, it was
determined that organizational trust and its sub-dimensions did not differ according to age, education level,
department and income rate. On the other hand, in the study, it was concluded that the level of organizational trust
differed significantly according to the gender variable. In the study, it was also determined that the organizational
trust levels of the employees were high.


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How to Cite

TAŞKAYA, Y., & SEZGİN, E. E. (2021). ÇALIŞANLARIN DEĞERLENDİRMESİYLE OTEL İŞLETMELERİNDE ÖRGÜTSEL GÜVEN DÜZEYİ. Uluslararası Turizm, Ekonomi Ve İşletme Bilimleri Dergisi (IJTEBS) E-ISSN: 2602-4411, 5(2), 151–167. Retrieved from https://ijtebs.org/index.php/ijtebs/article/view/510